OSD Batch Call Diagnostic Dashboard

562 unique call sessions, reconstructed from 700 uploaded transcript files. Structural checkpoints (live person, opener, pitch, price, close, transfer) are detected automatically across the full population; industry and geography are pulled from business names, call content, and phone area codes; qualitative notes are drawn from a manually reviewed sample. Use this to filter and drill into the population — treat individual-call tags as a first pass, not a final grade.

700 files → 562 calls · automated pass + sample QA

Call Progression Pipeline

Mutually exclusive stages, full population, n = 562

Where Calls Break Down

Primary breakdown point, full population

Reading this chart: nearly half of all calls (48.9%) get the opener out fine and then stall before ever naming the program or pitch. That's the single largest category by a wide margin — bigger than bad leads, resistance, and price/close issues combined. This is where coaching effort should concentrate first.

Rep Comparison

Reps with fewer than 9 calls are excluded from this chart — too small a sample to read a percentage from

Industry & Geography

Industry from business name / call content · Geography from explicit statement or phone area code

By Industry

Verticals with 10+ calls, sorted by volume

By State

States with 10+ calls, sorted by volume

Reading these charts: Home Services & Trades is the largest single vertical (27.4% of the batch) and one of the better-performing. Food & Beverage's 40% no-pitch rate and New Jersey's 43% no-pitch rate both stand out, but both samples are small (20 and 23 calls) — worth a closer look before treating either as a confirmed pattern rather than a coincidence of a few calls.

No-Pitch Lane

The 122 calls that never progressed past the opener, isolated as its own review population

Why These Calls Stalled

No-Pitch Rate by Rep

Reps with 9+ calls

Transfer Path vs. Direct Dial

Contrary to the working assumption, transfer calls are not underperforming on these checkpoints

Likely Disposition Mix

Automated classification, full population

Call-Level Data

Click any column header to sort

Company	Rep	Industry	State	Call Type	Transfer	Duration (s)	Live Person	Opener	Pitch	Price	Close	Likely Disposition	Primary Breakdown

Automated checkpoint detection is pattern-matched against transcript text and is a first-pass signal, not a confirmed disposition. Cross-reference against CRM records before using any single call for individual coaching decisions. Generated from the July 2026 OSD batch upload.